Refund policy

We want you to love your Sunsyra pieces. If something isn't right, you can request a return within 30 days of receiving your order.

Eligibility

Items must be unused and unworn, in the same condition you received them, with any tags and original packaging. Your order number is required as proof of purchase.

How to start a return

Email us at info@sunsyra.com with your order number and the item(s) you would like to return. We will reply with return instructions, including where to send your item. Please do not send items back without contacting us first — returns sent without authorization cannot be processed.

Return shipping

If you are returning an item because you changed your mind, return shipping costs are your responsibility. If your item arrived damaged, defective or incorrect, we will cover the cost of making it right.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us within 7 days of delivery if an item is damaged, defective or not what you ordered. Include your order number and a photo of the item and packaging. Depending on the situation, we will offer a replacement or a refund, and in some cases we may not require the item to be sent back.

Non-returnable items

For hygiene reasons, earrings cannot be returned unless they arrive damaged, defective or incorrect. Gift cards and items marked as final sale are also non-returnable.

Exchanges

The fastest way to get the item you want is to return the original item and, once the return is approved, place a new order.

Refunds

Once your return is received and inspected (or approved without return, where applicable), we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund.

Questions? Contact us at info@sunsyra.com or +1 (307) 435 9220.